Refund & Returns Policy

Returns & Refunds

We're sorry if you didn't love your products from Nails By Fifi!

For full information on our refund policy, please read below:

To request a return please email: nailsbyfifi@outlook.com

You will need your email and order number to process this request.

If your return is accepted, we’ll send you instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted. 

Please note we only offer refunds if product packaging is unopened, the product is unused, in its original Packaging and is in a re-sellable condition and the refund request is made within 14 days of order. This is for hygiene reasons.

We have a 14 day refund policy; from the day the item has been delivered, you will have 14 days to request a return.

Nails By Fifi will not refund return delivery costs. 

If you have received a different item from the one you ordered - we're sorry! We will get the right product to you - just email nailsbyfifi@outlook.com with the order details and we will sort the rest!

If you have requested a refund on an order which includes a promotional discount, you will be refunded the amount that has been paid.

Any items that are not returned as new as per the above guidelines we won't be able to refund your product.

 

FURTHER REFUND INFORMATION & NON-REFUNDABLE ITEMS

Faulty Items

If an item is delivered to you that is not fit for purpose it is considered as faulty goods. Natural wear & tear through use is not considered as a faulty good.

If your item is faulty when it is delivered to you, you can return it for a refund within 14 days from the date you received the product.

Sale Items

Only regular priced items may be refunded, unfortunately sale items cannot be refunded.

Refunds (if applicable)

Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund. 

If you are approved, refunds will be paid into the account that was used on the original order.  Please remember it can take some time for your bank or credit card company to process and post the refund too. Card refunds can take between 5 - 10 days to show into your account.

Exchanges 

The fastest way to ensure you get what you want is to return the item you have and once the return is accepted, make a separate purchase for the new item.

Shipping 

You will be responsible for paying for your own shipping costs for returning your item.

Shipping costs are non-refundable.

If your order is returned to sender (because of incorrect address supplied or not being picked up by the customer) via your destination postal office, whether international or in the UK, the goods only value will be refunded as postage has already been paid by Nails By Fifi.